Privacy Policy

Last updated September 28, 2026.

What we collect

When you start an order, we receive the two photos you upload and technical request data needed to protect the service. Waffo Pancake collects payment details for new purchases and provides your confirmed checkout email, payment status and transaction identifiers. Earlier Stripe purchases remain accessible and their payment records are retained. We do not receive your full card number.

How photos and videos are used

Your photos are automatically screened by Cloudflare Workers AI and stored in a private Cloudflare R2 bucket for generation and delivery. After verified payment and automated safety screening of your photos, our service makes the photos and a licensed reference video available to Kie.ai Wan 3.0 so it can generate your requested video. We save the finished video in private R2 storage and use the video provider’s automated content safety checker before delivery. For new orders, photos and results are deleted 20 days after upload. Earlier orders keep the deletion date recorded when uploaded. Order and payment records may be retained longer for accounting, fraud prevention and disputes.

Private order links

Your order page uses a private, unguessable access link. Anyone with that full link can access your result while it is retained. Do not share it publicly. The finished video is also served through a short-lived authorized link.

Email and analytics

We use Cloudflare Email Sending to deliver a completion email with your private order link. If you email support, we forward your message to our support inbox. We match the sender address against confirmed production payment emails to send one automated acknowledgment per 24 hours, and keep a keyed hash of the address to prevent repeated acknowledgments. We use Google Analytics to understand site visits and Microsoft Clarity for site analytics and session recordings. The upload boxes are masked so photo previews are not sent to Clarity. Analytics services may use cookies or similar identifiers where permitted. Google Analytics is not loaded on private order pages.

Studio account data

If you use Studio, we store your email, Google account identifier and verified email, login sessions, credit balance and ledger, individual credit grant expiry dates, Stripe customer and subscription identifiers, purchase identifiers, and video settings and history. Studio credits and subscriptions belong to the Google account that started the purchase, even if a different email is used at checkout. Google handles sign-in. We do not receive your Google password; sessions expire after 30 days. Subscription credits expire at the end of their paid billing period; new credit packs expire 365 days after payment. Studio photos and videos use the same private storage and media retention period described above. We retain purchase and credit records as needed for accounting, fraud prevention and dispute handling.

Your choices and contact

For a deletion request or privacy question, email support@hotellobbygenerator.com. See the Microsoft Privacy Statement for Clarity details.

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New Studio credit packs are one-time purchases paid through Waffo. Credits expire 365 days after each successful payment. Sign in with the Google account used for purchase to view your balance; the checkout email is used for payment and delivery notifications. New subscriptions are temporarily unavailable.